Frequently Asked Questions
General
What is the basic process for backordering?
After you have created an account and logged in you will need to create at least one registrant for any backorders you catch. You can then place backorders on whichever domains are in the drop cycle. If the domain is caught and yours is the only backorder you will be invoiced for £35 payable by paypal. If other people have backordered there will be a quick private three day auction between only the people who backordered. The opening bid will be £35 from the first person who placed the backorder.
Why is a domain not available to backorder?
Domains that are not within the dropping cycle, you have already backordered, or have otherwise been marked by us, are not available to backorder.
How do auctions work?
In the event that more one person backorders a domain, and that domain is caught, there will be a private three day auction starting from the day of the catch. All people who placed backorders will be notified. The opening bid will be £35 and the bidder will be the first person who placed the backorder. Any further bids will be in increments of at least £10 and, to stop auction sniping, any bids placed in the last twenty minutes will extend the auction by twenty minutes from the bid. At the close of the auction an invoice will be raised and, once settled, the domain will be transferred at our expense to the winning account holder.
Can I remove a backorder?
No. You will be prompted before a backorder is placed but, once agreed by you, you cannot remove it. In the case of a mistake or other reasons email us as soon as you can and we will do whatever we can to help resolve any issues.
What is the drop cycle for a uk domain?
When a domain expires there is a period of expiry, then of suspension, and finally it drops. Once a domain is marked as renewal required its nameservers will stop resolving and it will become available to register, ie drop, 92 days after the expiry date. A registrant can renew the domain any time during that period. Although the day of drop is known the time is random from the registry. We therefore poll the registry constantly throughout the day and attempt to register it the millisecond it becomes available. On rare occasions a domain doesn't drop on the date expected due to unknown registry reasons. When this happens nobody gets the domain and credits are refunded - we do not chase domains out of the drop cycle.
Registrants
Why must I create a registrant to backorder?
When you create registrant an account is created at the registry level into which any domains registered will go. Without that information you cannot backorder a domain. The information you enter for a registrant will appear on any domain caught for that registrant account.
Do I need a new or different registrant for each domain?
No. You can use one registrant to backorder all your domains or you can create more than one registrant if you wish to catch multiple domains with differing registration details or for different people.
Why do I get an error when trying to create a registrant?
Although every step has been taken to make sure registrant creation is simple, the process can occasionally fail after a refusal from the registry. This is usually caused by an invalid postcode or having only numbers for the address 1 field. If an error continues and you think all details are correct please contact us with the information you are using and we will manually create a registrant account for you.
Billing
How are invoices sent and how do I pay?
Invoices are sent on the day a domain is caught in the event of no other backorders, or after the auction ends in the case of multiple backorders, and they contain a link to payment. You can also pay via your account.
Do you charge VAT on invoices?
No. There is no vat payable on outstanding amounts.
What payment methods do you accept?
Currently we accept payment via paypal. You are able to use all major credit cards even without having an account there.
How long before an invoice has to be settled?
Invoices must be settled within 72 hours. Domains cannot be changed to another registrar until after payment has been effected and in the case of an auction payment the domain may be offered to the next highest bidder.

 

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