Frequently Asked Questions
General
* Updated 1st Jan * What is the basic process for backordering?

After you have created an account and logged in you will need to create at least one registrant for any backorders you catch. You can then place backorders on whichever domains are in the drop cycle. At backorder time you set a minimum price you are prepared to pay. The higher this price, the more priority the catch will be given and, the higher your chances.

If yours is the only backorder placed and it is caught by our tag, MELITAWEB, there will not be an auction - the domain will be allocated to you.

Any backorder bids placed before 1st Jan 2020 that were over £1000 will not go to auction - they will be allocated to whoever had the highest backorder bid at droptime. This does not apply to bids placed from 1st Jan 2020 onwards, ie from now on. You will be clearly told before placing a backorder if the domain will not be going to auction and can bid accordingly.

Otherwise, on a successful catch the domain is put into a fast 3 day auction with the earliest bid or the highest minimum bid being the starting bid. Anyone who did not backorder the domain will have to bid in higher increments than those who did so be sure to get your FREE backorders placed to avoid the higher increment rate. At the end of the auction the highest bidder wins the domain.

Why is a domain not available to backorder?
Domains that are not within the dropping cycle, you have already backordered, or have otherwise been marked by us, are not available to backorder.
How do backorder auctions work?
If a domain is caught, and is eligible for auction, there will be a three day auction starting from the day of the catch. All people who placed backorders will be notified. The opening bid will be £50 and the bidder will be the first person who placed the backorder. Any further bids will be in increments listed in the question below depending on whether or not you backordered the domain. At the close of the auction an invoice will be raised and, once settled, the domain can either be tag changed to a tag of your choice, for free, or a nominet transfer initiated at the buyer's expense.
* Updated 1st Jan * Can I bid on a backordered domain auction that I didn't backorder?
Anyone can bid on a domain at auction. However if you didn't place a backorder you will be subject to a higher starting bid of £75, instead of £50, and higher bid increments for your next bids. Therefore you are advised to place your FREE backorder on a domain to avoid this higher rate. Current bid increments are:

Price BracketIncrements With BackorderIncrements Without Backorder
Up to £1000£4£10
£1000-£2999£10£25
£3000-£4999£20£50
£5000+£40£100
When do auctions finish exactly?
All auctions will finish at a random time of up to half an hour after the final known bidding time. Nobody knows the exact end time, not even the auction owner. This is to discourage sniping as a bidder can never be sure that their bid will be the final one. It is recommended that, if you haven't done so, you place the maximum you are prepared to pay before the close.
Can I track an auction?
As well as a pair of binoculars that can be easily toggled next to the domain on the main auction page, at the top of the auction listing is a button that enables you to track/untrack the auction. Emails will be sent to you every day the auction is going on letting you know the bid status. You will also receive a reminder shortly before the end of the auction. You don't have to be taking part in the auction to receive the emails.
Can I remove a backorder?
No. You will be prompted before a backorder is placed but, once agreed by you, you cannot remove it. In the case of a mistake or other reasons email us as soon as you can and we will do whatever we can to help resolve any issues. Don't place orders for domains you might not want.
* Updated 1st Jan * How do I transfer a domain I've won to my own registrar?
It is important that you understand this answer to avoid problems with other registrars.

If the domain is caught on our tag, MELITAWEB, and there was no auction because there were no other backorders then the domain will already have your correct registrant details. In that case all you have to do is change the tag to the registrar you wish to transfer to.

If the domain has been to auction the registrant details will not be in your name. They will be in the name of the catching tag. As such you can do a free tag change but you will be responsible for changing the registrant details after you have changed tag. Some registrars do it for free, others charge a fee. This is not our responsibility and once a domain has left our tag there is nothing further we are able to do with it. Do not perform a tag change until you know how you're going to deal with the change of registrant details.

If you wish to do a full registrant and tag change at the same time via nominet, contact us and let us know the email address to initiate transfer to. You will receive instructions from nominet on how to proceed and will be subject to a fee of £10 + vat (payable to nominet - not to us). They typically complete the whole transfer process in less than an hour.

Note: some people have had problems in the past due to not understanding the transfer procedure. If you change the tag of a domain that isn't already registered with your registrant details some registrars have a problem ascertaining ownership and, although you can resolve this by contacting them, it can cause unnecessary delays.
What is the drop cycle for a uk domain?
When a domain expires there is a period of expiry, then of suspension, and finally it drops. Once a domain is marked as renewal required its nameservers will stop resolving and it will become available to register, ie drop, 92 days after the expiry date. A registrant can renew the domain any time during that period. Although the day of drop is known the time is random from the registry. We therefore poll the registry constantly throughout the day and attempt to register it the millisecond it becomes available. On rare occasions a domain doesn't drop on the date expected due to unknown registry reasons. When this happens nobody gets the domain - we do not chase domains out of the drop cycle.
Why can't I sign up from a free email provider?
Any problems in the past with non-payers and potential shill bidders have come from free email addresses. These are too easily created and 'disposable'. Also, even though we use a reputable and powerful third party email sender, there have been instances in the past of free addresses erroneously marking messages as spam. People are less inclined to try to cheat the system via a traceable email address.
Registrants
Why must I create a registrant to backorder?
The information for the registrant is the information that will appear on the invoice for a catch. In the case of a domain being caught by the tag MELITAWEB and you having the only backorder, these are the details that the domain will be registered with.
Do I need a new or different registrant for each domain?
No. You can use one registrant to backorder all your domains or you can create more than one registrant if you wish to catch multiple domains with differing invoice details or for different people.
Why do I get an error when trying to create a registrant?
Although every step has been taken to make sure registrant creation is simple, the process can occasionally fail after a refusal from the registry. This is usually caused by an invalid postcode or having only numbers for the address 1 field. If an error continues and you think all details are correct please contact us with the information you are using and we will manually create a registrant account for you.
Billing
How are invoices sent and how do I pay?
Invoices are sent on the day a domain is caught in the event of no other backorders, or after the auction ends in the case of multiple backorders, and they contain a link to payment. You can also pay via your account.
Do you charge VAT on invoices?
No. There is no vat payable on outstanding amounts.
What payment methods do you accept?
Currently we accept payment via paypal. You are able to use all major credit cards even without having an account there. We also accept BACS - after an auction please contact us for bank details. For domains over £2000 we can arrange escrow (buyer covers costs) or a direct bank transfer.
How long before an invoice has to be settled?
Invoices must be settled within 72 hours. Domains cannot be changed to another registrar until after payment has been effected and in the case of an auction payment the domain may be offered to the next highest bidder.
Contact
Email
We can be contacted via email at info@ukbackorder.com for general queries. Complaints or reports of abuse will be responded to within 5 business days.
Nominet Information
The below information is not to be used with any queries about our services. These links are provided if you wish to correspond with the uk registry (nominet) about our tag (MELITAWEB).
Nominet terms and conditions
Nominet Registrar Complaints
What is your postal address?
2 Santa Margherita,
Triq il-Gjacinti,
San Gwann,
SGN 1321
Malta
Our Tag Information
Although we are not a public facing registrar with domain control panel or management, and you are expected to change the tag of any successful catches immediately, we will inform you 30 days before a domain is due for renewal if it is still on our tag.
Public Auctions
What is the difference between a 'Caught' auction and a 'Public' auction
Domains that are backordered with us may go into a quick 3 day auction. Our caught auctioned domains do not belong to members of the public and are therefore not subject to the same eligibility (see below) as our auctions. Entry bid for auction is £50 and bid increments are £10 up to £1000, then £25 up to £3000, then £50 up to £5000, and £100 after that.
How do public auctions work?
Anyone who is eligible can list their domains for public auction. There CANNOT be a reserve or starting price set in order to keep the market liquid. All opening bids must be at least £50. Any further bids will be in increments of at least £10 After a price of £1000 bid increments are £25, after £3000 - £50, after £5000 - £100. At the close of the auction the buyer and seller are notified and their contact information passed to each other. It is expected that the transaction is settled within 7 days. If a transaction is not completed contact us and we will do our best to mediate a resolution. If however either side reneges in the sale they will have their accounts deleted, be banned from any future signups and auctions, and suffer the everlasting torture of an uneasy conscience ;) In the event that a buyer is at fault the seller will have the option to sell to the next highest bidder but is under no obligation to do so.
When do auctions finish exactly?
All auctions will finish at a random time of up to half an hour after the final known bidding time. Nobody knows the exact end time, not even the auction owner. This is to discourage sniping as a bidder can never be sure that their bid will be the final one. It is recommended that, if you haven't done so, you place the maximum you are prepared to pay before the close.
Are there any limits on my public auctions?
You can only have 3 public auctions running at the same time. This is to prevent the site being overcluttered as listing is free. You can however bid on as many auctions simultaneously as you wish. You also cannot list a non-selling domain until 7 days after your previous attempt or a domain purchased at ukbackorder for 28 days. This serves to keep the site fresh and auctions varied. ALL public auctions are bound by the same rules - you cannot set a reserve price or an opening bid price. All domains you sell will start at £50 and you will be expected to honour the final price. If you do not wish to accept that risk do NOT list your domain. In our experience auctions always find their level anyway but some people have unrealistically high expectations and therefore this is probably not the venue for them.
Are there any fees?
After an auction there are NO fees to us whether you are the buyer or seller. If there are any transfer fees the buyer is expected to cover them (currently £10+vat payable to the registry, not to us or to the seller). In most cases sellers will agree to a free tag change or, if they are able, will update the registrant details for free. They are under no obligation to do this though and you should talk to them afterwards about this. However as a buyer keep in mind that this fee may apply at the end. The seller is expected to sell domains inclusive of any other charges such as VAT. This keeps everything simple for the buyer and prevents extra charges being added on at the end.

 

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