Frequently Asked Questions
General
What is the basic process for backordering?
After you have created an account and logged in you will need to create at least one registrant for any backorders you catch. You can then place backorders on whichever domains are in the drop cycle. If the domain is caught and yours is the only backorder you will be invoiced for £35 payable by paypal. If other people have backordered there will be a quick three day auction. The opening bid will be £35 from the first person who placed the backorder.
Why is a domain not available to backorder?
Domains that are not within the dropping cycle, you have already backordered, or have otherwise been marked by us, are not available to backorder.
How do backorder auctions work?
This section only applies to domains caught with our tag (MELITAWEB) as part of the backorder process. In the event that more one person backorders a domain, and that domain is caught, there will be a three day auction starting from the day of the catch. All people who placed backorders will be notified. The opening bid will be £35 and the bidder will be the first person who placed the backorder. Any further bids will be in increments of at least £10 and, to stop auction sniping, any bids placed in the last ten minutes will extend the auction by ten minutes from the bid. After a price of £1000 bid increments are £25, after £3000 - £50, after £5000 - £100. At the close of the auction an invoice will be raised and, once settled, the domain will be transferred at our expense to the winning account holder.
Can I track an auction?
At the top of the auction listing is a button that enables you to track/untrack the auction. Emails will be sent to you every day the auction is going on at 5pm letting you know the bid status. You don't have to be taking part in the auction to receive the emails.
Can I remove a backorder?
No. You will be prompted before a backorder is placed but, once agreed by you, you cannot remove it. In the case of a mistake or other reasons email us as soon as you can and we will do whatever we can to help resolve any issues.
What is the drop cycle for a uk domain?
When a domain expires there is a period of expiry, then of suspension, and finally it drops. Once a domain is marked as renewal required its nameservers will stop resolving and it will become available to register, ie drop, 92 days after the expiry date. A registrant can renew the domain any time during that period. Although the day of drop is known the time is random from the registry. We therefore poll the registry constantly throughout the day and attempt to register it the millisecond it becomes available. On rare occasions a domain doesn't drop on the date expected due to unknown registry reasons. When this happens nobody gets the domain and credits are refunded - we do not chase domains out of the drop cycle.
Registrants
Why must I create a registrant to backorder?
When you create registrant an account is created at the registry level into which any domains registered will go. Without that information you cannot backorder a domain. The information you enter for a registrant will appear on any domain caught for that registrant account.
Do I need a new or different registrant for each domain?
No. You can use one registrant to backorder all your domains or you can create more than one registrant if you wish to catch multiple domains with differing registration details or for different people.
Why do I get an error when trying to create a registrant?
Although every step has been taken to make sure registrant creation is simple, the process can occasionally fail after a refusal from the registry. This is usually caused by an invalid postcode or having only numbers for the address 1 field. If an error continues and you think all details are correct please contact us with the information you are using and we will manually create a registrant account for you.
Billing
How are invoices sent and how do I pay?
Invoices are sent on the day a domain is caught in the event of no other backorders, or after the auction ends in the case of multiple backorders, and they contain a link to payment. You can also pay via your account.
Do you charge VAT on invoices?
No. There is no vat payable on outstanding amounts.
What payment methods do you accept?
Currently we accept payment via paypal. You are able to use all major credit cards even without having an account there. For domains over £2000 we can arrange escrow (buyer covers costs) or a direct bank transfer.
How long before an invoice has to be settled?
Invoices must be settled within 72 hours. Domains cannot be changed to another registrar until after payment has been effected and in the case of an auction payment the domain may be offered to the next highest bidder.
Contact
Email
We can be contacted via email at info@ukbackorder.com for general queries. Complaints or reports of abuse will be responded to within 5 business days.
Nominet Information
The below information is not to be used with any queries about our services. These links are provided if you wish to correspond with the uk registry (nominet) about our tag (MELITAWEB).
Nominet terms and conditions
Nominet Registrar Complaints
What is your postal address?
2 Santa Margherita,
Triq il-Gjacinti,
San Gwann,
SGN 1321
Malta
Our Tag Information
Although we are not a public facing registrar with domain control panel or management, and you are expected to change the tag of any successful catches immediately, we will inform you 30 days before a domain is due for renewal if it is still on our tag.
Auctions
What is the difference between a 'Caught' auction and a 'Public' auction
Domains that are backordered with us and caught on our tag may go into a quick 3 day auction. They do not belong to members of the public and are therefore not subject to the same eligibility (see below) as our auctions. As such anyone can bid on our caught domains without having to have purchased an unlock for auction use.
How do public auctions work?
Anyone who is eligible can list their domains for public auction. There CANNOT be a reserve or starting price set in order to keep the market liquid. All opening bids must be at least £50. Any further bids will be in increments of at least £10 and, to stop auction sniping, any bids placed in the last ten minutes will extend the auction by ten minutes from the bid. After a price of £1000 bid increments are £25, after £3000 - £50, after £5000 - £100. At the close of the auction the buyer and seller are notified and their contact information passed to each other. It is expected that the transaction is settled within 7 days. If a transaction is not completed contact us and we will do our best to mediate a resolution. If however either side reneges in the sale they will have their accounts deleted, be banned from any future signups and auctions, and suffer the everlasting torture of an uneasy conscience ;) In the event that a buyer is at fault the seller will have the option to sell to the next highest bidder but is under no obligation to do so.
Why do you charge an unlock fee for use of the public auctions?
The fee is charged ONCE and is a nominal amount (£4.95) intended to discourage shill bidders (people using more than one account to bid up an auction) and non-payers. We don't charge any fees in the future on any domains you buy or sell - the auctions are a free service. If you have already bought something from us in the past, droplists, parking, backorders, hosted chasing etc, most likely your account will already be unlocked. If it isn't you can contact us.
Are there any limits on my auctions?
You can only have 3 auctions running at the same time. This is to prevent the site being overcluttered. You can however bid on as many auctions simultaneously as you wish. You also cannot list a non-selling domain until 7 days after your previous attempt. This serves to keep the site fresh and auctions varied. ALL public auctions are bound by the same rules - you cannot set a reserve price or an opening bid price. All domains you sell will start at £50 and you will be expected to honour the final price. If you do not wish to accept that risk do NOT list your domain. In our experience auctions always find their level anyway but some people have unrealistically high expectations and therefore this is probably not the venue for them.
Are there any fees?
After an auction there are NO fees to us whether you are the buyer or seller. If there are any transfer fees the buyer is expected to cover them (currently £10+vat payable to the registry, not to us or to the seller). In most cases sellers will agree to a free tag change or, if they are able, will update the registrant details for free. They are under no obligation to do this though and you should talk to them afterwards about this. However as a buyer keep in mind that this fee may apply at the end. The seller is expected to sell domains inclusive of any other charges such as VAT. This keeps everything simple for the buyer and prevents extra charges being added on at the end.

 

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