Frequently Asked Questions
What is the basic process for backordering?
After you have created an account and logged in you will need to create at least one registrant.
You will be given 10 credits to use for backordering.
You can check the availability of a backorder by entering the domain you want in the top bar and clicking 'Check Domain'.
If the domain is available to backorder you will see the domain, a box where you can choose the registrant you want to use for the catch, and the cost in credits and the equivalent in money. If you wish to go ahead with the backorder you can click on the box and, after being prompted for confirmation, a backorder will be placed and the amount of credits deducted from your account.
You can place a backorder right up until the time a domain drops. You cannot remove a backorder on drop day so please be certain before you place it.
Why is a domain not available to backorder?
Domains that are available to register, have already been backordered, are not within the dropping cycle, or have otherwise been marked by us, are not available to backorder.
When my credits are used are they gone permanently?
When a domain drops you will have all the credits you used for the backorder put back into your account. Therefore you will never lose them. However when they are used to backorder a domain they cannot be used again until the domain drops or the backorder is removed.
How do I get more credits?
Whether you are successful or not, when a domain drops the credits allocated to the catch will be put back into your account. In the case of a successful catch, once you have paid, you will have 5 extra credits added to your account. If you find you need more backorder credits you can contact us with a request which may, or may not, be fulfilled.
What is the drop cycle for a uk domain?
When a domain expires there is a period of expiry, then of suspension, and finally it drops. Once a domain is marked as renewal required its nameservers will stop resolving and it will become available to register, ie drop, 92 days after the expiry date. A registrant can renew the domain any time during that period. Although the day of drop is known the time is random from the registry. We therefore poll the registry constantly throughout the day and attempt to register it the millisecond it becomes available. On rare occasions a domain doesn't drop on the date expected due to unknown registry reasons. When this happens nobody gets the domain and credits are refunded - we do not chase domains out of the drop cycle.
Why must I create a registrant to backorder?
When you create registrant an account is created at the registry level into which any domains registered will go. Without that information you cannot backorder a domain. The information you enter for a registrant will appear on any domain caught for that registrant account.
Do I need a new or different registrant for each domain?
No. You can use one registrant to backorder all your domains or you can create more than one registrant if you wish to catch multiple domains with differing registration details or for different people.
Why aren't all my registrants available for backordering .UK domains?
Since the .uk was introduced in 2014 the registry will only allow UK addresses to register them. You can still be from outside of UK but you will need a UK address for registration. This does not apply to,, and As such any non-uk registrants cannot be chosen for details for a .UK domain.
Why do I get an error when trying to create a registrant?
Although every step has been taken to make sure registrant creation is simple, the process can occasionally fail after a refusal from the registry. This is usually caused by an invalid postcode or having only numbers for the address 1 field. If an error continues and you think all details are correct please contact us with the information you are using and we will manually create a registrant account for you.
How are invoices sent and how do I pay?
Invoices are sent on the day a domain is caught and they contain a link to payment. You can also pay via your account.
Do you charge VAT on invoices?
No. There is no vat payable on outstanding amounts.
What payment methods do you accept?
Currently we accept payment via paypal. You are able to use all major credit cards even without having an account there.
How long before an invoice has to be settled?
We recommend and prefer if you pay invoices immediately as we have to pay immediately for the registration. However we do not hold an account in default until after 7 days. Individual domains cannot be changed to another registrar until after payment has been effected.